SplitandChill.com
Customer Care Help Page.
Most Common Questions
What we sell ?
NF Premium Ultra HD Account
How do I BUY NF Premium ? How this works ? What is the process ?
How to RENEW / Recharge ?
It's simple.
1) Go to this page https://www.splitandchill.com/geolocator
You will get WhatsApp icon. Click on it. We will send payment link.
2) Make Payment
3) We will WhatsApp you login id and password.
Enjoy :)
To RENEW/RECHARGE, please follow same process.
What is the Price ?
India = 209 Rupees per Month
Any other country.= $5 USD per Month
Payment link gives option to buy for more than one month as well.
Price is fixed. Please Do not ask us to reduce price.
After I make the payment, when will I get login id and password?
IMPORTANT : MAKE Sure that you already have filled the "payment verification form" that we send on WhatsApp. If not, then check the WhatsApp message that we sent you.
-
You will get Temporary NF Login immediately so you can start enjoying NF without any waiting.
-
Permanent NF login we will WhatsApp (or email) you in 12-24 hrs. Please have PATIENCE, and DO NOT WORRY.
How to get Yearly NF account ?
Price yearly = 1 month price x 12.
For India , Yearly price is = 209 x 12 = 2508
For International Yearly price is = $5 x 12 = $ 60
Payment link: https://www.splitandchill.com
Is this SAFE? Is this a scam?
-
Absolutely 100% SAFE ,. We do not provide hacked/stolen accounts. We only provide genuine paid accounts.
-
We agree there are many scammers on Internet, but we assure you that we are 100% Guaranteed genuine service. We are not here to scam people. We take full responsibility of your payments and we are happy to refund if you face any genuine issue which can't be solved.
What is PROOF that this is not a scam ?
For Proof CLICK HERE
Are there any other plans ? Can I get only HD or SD or mobile only plan for cheap ?
NO. We only provide one plan which was described above. Read above for details.
I saw some people on internet selling at cheaper price.?
The only people who provide that cheap
a) are frauds who won't reply after taking your money
b) have hacked accounts or credit cards of genuine people (both very illegal)
We don't sell hacked/cracked accounts. We only provide genuine accounts. So our price is little high. But it's 100% safe and not illegal. And you will not lose your money.
What if someone changes password ? Whom to contact for any problem?
Even if someone changes password or even email, still we can recover account in few mins.
You can contact customer care by submitting complaint. Please scroll down below.
I want to buy for more than one person ? Or more than one month ? Buy Yearly ?
Prices is fixed INR 209 per month for 1 person.
Example:
If you want to buy for 2 people, then pay 209x2 = 418 INR.
If you want to buy 1 screen for 2 months, then pay 209x2 = 418 INR.
If you want to buy 1 screen for 1 year then pay = 209x12 = 2508 INR.
Mention what you want when you fill the payment verification form.
How to Renew ?
Process to renew is same : https://www.splitandchill.com/
We will also remind you 2-3 days before expiry.
What are Community Rules ?
What is Not Allowed
❌ Do Not Change login Email/Password.
❌ Do Not Share your login id/password with others.
❌ Do Not Play on more than one device at one time.
❌ Do NOT set any PIN restriction or Lock on profile.
What is Allowed
✅ You can login on many devices. No need to logout. But play on only one device at a time.
✅ You can cast from phone to TV. Or login to amazon fire stick.
✅ Use any profile.
I want to sell my account at your website ? I want to partner with you ? I want to rent out my NF account ?
Click on this link
https://www.splitandchill.com/become-a-sharer
I want to get USA account ? How to see USA shows ? How to get account of another country ?
All accounts are same. What you see depends on location of your IP address. If you are in India and want to see USA content then use VPN. Do research on Google for more information about VPN.
I want to change Profile name
Do NOT change profile name.
I
Problem/Solution
Submit complaints in Correct Section to avoid delays.
➡️ NF Household Verification
Error on TV says 'This TV isn't part of your NF Household'
➡️ I have made payment but I have not received login id and password.
Solution:
NOTE:
-
We send Temporary NF login immediately, so you can start enjoying NF without any waiting.
-
For Permanent NF login it can take upto 24-48 hrs.
To submit complaint CLICK HERE
➡️ I am getting error that "password is incorrect"
Solution:
-
Check if you are entering the email and password exactly as we sent.
-
Try to login on some other device.
If you still have problem then complaint at this LINK
➡️ After login getting this error:
"Account on Hold", "Update Payment", "Problem with Billing", "Restart Membership", "See the plans"
Solution:
It happens sometimes due to Technical issues.
To submit complaint please click this LINK
➡️ I am not able to play. Getting error "too many devices" , "Screen Limit"
Solution:
Go to: We have given you 'Backup account' please use that.
If issue still happens then then submit complaint at this LINK.
➡️ It is asking PIN to watch restricted content. / PIN for profile
Solution: Cick here https://www.splitandchill.com/unlock
➡️ Problems with PROFILE
-
Someone else is using my PROFILE.
-
PROFILE provided is already used by someone else
-
I cannot find my PROFILE. / someone deleted or changed or renamed my Profile
Solution:
Please click on any profile and start watching. If its locked by PIN then please see solution above.
➡️ Problems with Playlist, Watch History, Viewing History
It is not possible to give any guarantee on Playlists or Viewing/Watch history.
This is NOT even A Problem. You will still be able to play/watch everything.
➡️ My profile is a "Child" PROFILE.
Sol) Delete and recreate profile with same name.
➡️ I am not able to download. Getting error saying download on "too many devices."
Solution)
Do not need to Download anything. You directly play. Since the members keep changing we do not provide any guarantee on offline download.
➡️ Why am I getting new account. I want old account back ?
Solution:
Accounts are given based on available stock.
➡️ My account expired 1 or 2 days early.
Solution:
In very rare cases account can expire 1 day early i.e after 29 days. This is very rare and we are sorry for this. This happens when you were added to an account group at the end of the 1st day. Accounts are allocated manually and this is not a 100% perfect system.
➡️ I see 5 profiles. There should be only 4.
Solution) There can be leftover profiles of previous users whose membership has expired.
They do not have login access anymore. We will clean up unused profiles as soon as we get time.
➡️I already paid for Renewal but still I am getting Expiry Reminders.
Solution) Submit complaint at this LINK
➡️ I lost login Id/password , please send again
Solution) Submit complaint at this LINK
➡️ The video quality is low,.
Solution) We provide Premium account which supports Ultra HD. You can go to Account and check Plan Details.
If you're seeing video that is blurry, fuzzy, or undefined, you may have a weak or unstable connection to the internet.
➡️ I gave my account on Rent and want to communicate.
Click Here and fill the form. Our team will contact you soon.
➡️ I did not find Solution on this page.
First make sure and double check that you read this page carefully.
Then Click Here and fill the form. Our team will contact you soon.
.
Why is no one replying on WhatsApp ?
Answer:- We cannot afford to hire many customer care agents to immediately reply you on WhatsApp. Because that will increase the price. So we created this page so that you don't have to wait for customer care.
Just read this page and submit complaints accordingly.
And most importantly HAVE PATIENCE.
Apologies for any inconvenience.