Customer Care Help Page.
 
 
 
 
 

 

 

 
Most Common Questions

How do I BUY subscription ? How this works ? What is the process ?

How to RENEW / Recharge ?

It's simple.

1) Go to this page https://www.splitandchill.com/geolocator

You will get WhatsApp icon. Click on it. We will send payment link.

2) Make Payment

3) We will WhatsApp you login id and password. 

Enjoy :) 

To RENEW/RECHARGE, please follow same process.

What is the Price ?

India = 249 Rupees per Month

Any other country.= $5 USD per Month

Payment link gives option to buy for more than one month as well.

Price is fixed. Please Do not ask us to reduce price.

After I make the payment, when will I get login id and password?

We try to be as quick as possible. On busy days, it can take up to 12-24 hrs.  Please have PATIENCE, and DO NOT WORRY. We will give login ID/password. We are not scammers.

IMPORTANT : MAKE Sure that you already have filled the "payment verification form" that we send on WhatsApp. If not, then check the WhatsApp message that we sent you.

What we provide?

We provide Single Screen in a shared Premium Subscription. Ultra HD quality.

As you would already know, Premium Subscription can be shared by 4 people only. Meaning 4 people can watch at same time.


 

How we operate? How this works ?

Premium Subscription price is INR 800 ( $16 for USA)

It provides 4 screens, meaning it can we watched by 4 people at same time. But it’s very expensive for a single person.

So, to solve this problem we get Premium accounts from people who want to share their screens. These screens we provide to people who want to buy single screens.
 

How to get Yearly subscription ?

Price yearly = 1 month price x 12.

For India , Yearly price is = 249 x 12 = 2988
For International Yearly price is = $5 x 12 = $ 60

Payment link: https://www.splitandchill.com/geolocator 

 

Is this SAFE? Is this a scam?

  • Absolutely 100% SAFE , it’s just sharing between friends and splitting costs. We do not provide hacked/stolen accounts. We only provide genuine paid accounts shared by their owners.

  • We agree there are many scammers on Internet, but we assure you that we are 100% Guaranteed genuine service. We are not here to scam people. We take full responsibility of your payments and we are happy to refund if you face any genuine issue which can't be solved.

What is PROOF that this is not a scam ?

For Proof CLICK HERE

Can I use it on more than one device

❌ Do Not PLAY NF*IX on more than one device at one time.

✅ You can login to NF*IX on many devices. No need to logout.

✅ You can cast NF*IX from phone to TV

How many people can watch?  Can I share it with others. ?

As mentioned above, it can be watched by only ONE person at a time.

No you cannot share it with others. If you want it for more than one person then you will need to buy more screens. If you want to buy two screens then pay double and mention that you want two screens when filling the payment form.

Can we negotiate PRICE?

NO. Price is fixed. We will NOT negotiate price.

 

Is there any DISCOUNT if you buy for many months or yearly?

NO. There is no discount. Price is fixed. We will NOT negotiate price.

 

Do I get Free trial ?

NO.

Are there any other plans ? Can I get only HD or SD or mobile only plan for cheap ?

NO. We only provide one plan which was described above. Read above for details.

Why do I have to pay 249 , It should be 200 as it shared account ?

Would you share your subscription with random strangers if there is no profit at all. Answer is "NO you will not". Our sharers who share their subscriptions get a small amount of profit. Plus we also need at least some money to pay for this website, internet, customer care agents etc.

I saw some people on internet selling at cheaper price.?

The only people who provide that cheap
a) are frauds who won't reply after taking your money
b) have hacked accounts or credit cards of genuine people (both very illegal)

We don't sell hacked/cracked accounts. We only provide genuine accounts. We just split the price between 4 people + add our service charge. So our price is little high. But it's 100% safe and not illegal.
 

What if someone changes password ? Whom to contact for any problem?

Only we and our sharers know the credit cards details entered in subscription and have OTP access.

So, even if someone changes password or even email, still we can recover account in few mins. 

You can contact customer care by submitting complaint. Please scroll down below.

What if account owner changes password ?

Account owner gives 15,000 INR deposit to SplitandChill. He will never do that.

How do you verify payment ?

When you make payment we get your name in our system. For example,   if you pay by UPI we verify your name by validating your UPI id or if you pay by PayTM then we validate your name by PayTM number.

We then match this to the name and whatsapp number you enter in payment verification form.

Do you provide Amzone Priimeo, Hotster, Sportifiy also ?

Not currently.

 

I want to buy for more than one person ? Or more than one month ? Buy Yearly ?

Prices is fixed INR 249 per month for 1 person.

Example:

If you want to buy for 2 people, then pay 249x2 = 498 INR. 

If you want to buy for 2 months, then pay 249x2 = 498 INR. 

If you want to buy for 1 year then pay = 249x12 = 2988 INR.

Mention what you want when you fill the payment verification form.

How to Renew ?

Process to renew is same :  https://www.splitandchill.com/ 

We will also remind you 2-3 days before expiry.

If I renew next month, will I get new account or can I use same login id ?

We don't own any accounts, we just get accounts from members like you, who want to share. A lot of times sharers may not want to renew for whatever reason. In such a case, we will provide you another account so that you don't have to face any problems.

There is no way we can provide any kind of guarantee that you will get same account every month. Please don't ask this to us. It's not in our control.

And Guys, this is not a real problem. It doesn't stop you from playing anything. Just your history and playlist is lost. That's it. You will have to make some compromise. If you want 100% perfection in everything then we would suggest to buy directly from official site by paying 800 INR (USD 16

What are Community Rules ?

 

As you are aware this account is shared between 4 people.

 

❌ Do Not Change login Email/Password. Account contains credit card info and hacking that is highly illegal.

❌ Do Not Share your login id/password with others.

❌ Do Not Play on more than one device at one time.

❌ Do NOT set any PIN restriction or Lock on profile.

I want to sell my account at your website ? I want to partner with you ? I want to share my subscription ?

Click on this link

https://www.splitandchill.com/become-a-sharer

I want to get USA account ? How to see USA shows ? How to get account of another country ?

All accounts are same. What you see depends on location of your IP address. If you are in India and want to see USA content then use VPN. Do research on Google for more information about VPN.

I want to change Profile name

Do NOT change profile name. You will get BANNED.

I want to set pin so I can block adult content.

Do not set any PIN. This is a shared account.

 
Problem/Solution

 

Submit complaints in Correct Section to avoid delays.

➡️  I have made payment but I have not received login id and password.

 

Solution:

NOTE: On busy days, it can take up to 12-24 hrs.  Please have patience, and do not worry. We will give login ID/password. We are not scammers.

step 1)     MAKE Sure that you already submitted payment details after making payment. If not, then Click Here to submit. If you don't fill the form our team will not know that you made payment.

If you paid from India make sure you enter your correct WhatsApp number,

step 2)     If you paid using UPI or PayTM then WhatsApp us the screenshot showing --  Date/Time and Transaction ID.

step 3)    If its more than 24 hrs since payment then please submit complaint here CLICK HERE

➡️ I am getting error that "password is incorrect"

Solution: 

  • Check if you are entering the email and password exactly as we sent.

  • Try to login on some other device.

If you still have problem then complaint at this LINK

➡️  After login getting this error:

"Account on Hold",  "Update Payment", "Problem with Billing", "Restart Membership", "See the plans"

Solution:

It happens sometimes due to Technical issues.

To submit complaint  please click this LINK

➡️  I am not able to play. Getting error "too many devices" , "Screen Limit"

Solution:

Go to:  Account > "Sign out of all devices"
If issue still happens then then submit complaint at this LINK.

➡️  It is asking PIN to watch restricted content. / PIN for  profile

Solution:

To remove Profile lock

Go to   Account >  PROFILE & PARENTAL CONTROLS  > Choose the profile >  Profile Lock > Change >  Enter Password > uncheck "Require a PIN..." > save

To remove any restrictions

Go to   Account >  PROFILE & PARENTAL CONTROLS  > Choose the profile  > Viewing Restrictions > Change > Enter Password > Click on "R21" > save

➡️ Problems with PROFILE

  • Someone else is using my PROFILE.

  • PROFILE provided is already used by someone else

  • I cannot find my PROFILE.  / someone deleted or changed or renamed my Profile

Solution:

This is a shared account.  It is Not possible to give guarantee on Profiles. Even though we provide separate profiles, still sometimes by mistake people start using other's profile or delete/rename profiles. Simple solution is to click on any profile and start watching. That's all !

➡️ Problems with Playlist, Watch History, Viewing History

 This is Shared account. It is not possible to give any guarantee on Playlists or Viewing/Watch history.

This is NOT even A Problem. You will still be able to play/watch everything.

➡️  My profile is a "Child" PROFILE.

Sol) Delete and recreate profile with same name.

➡️ I am not able to download. Getting error saying download on "too many devices."

Solution)

Do not need to Download anything. You directly play. Since the members keep changing we do not provide any guarantee on offline download.

➡️ Why am I getting new account. I want old account back ?
Solution:

We don't own any accounts, we just get accounts from members like you, who want to share. A lot of times sharers may not want to renew for whatever reason. In such a case, we will provide you another account so that you don't have to face any problems.

There is no way we can provide any kind of guarantee that you will get same account every month. Please don't ask this to us. It's not in our control.

 

And Guys, this is not a real problem. It doesn't stop you from playing anything. Just your history and playlist is lost. That's it. You will have to make some compromise. If you want 100% perfection in everything then we would suggest to buy directly from official site by paying 800 INR (USD 16)

➡️ My subscription expired 1 or 2 days early.

Solution:

==> Subscription is for 30 days, not 31 days.

==> In very rare cases subscription can expire 1 day early i.e after 29 days. This is very rare and we are sorry for this. This happens when you were added to an account group at the end of the 1st day. Accounts are allocated manually and this is not a 100% perfect system. So please understand and adjust

➡️ I see 5 profiles. There should be only 4.

Solution) There can be leftover profiles of previous users whose membership has expired.
They do not have login access anymore. We will clean up unused profiles as soon as we get time.

➡️ I see "invalid email" error after I successfully login.

Solution) Ignore it. Its not error.

 

➡️I already paid for Renewal but still I am getting Expiry Reminders.

Solution) Submit complaint at this LINK

➡️ I lost login Id/password , please send again

Solution) Submit complaint at this LINK

➡️ The language is not English,.

Solution)  Go to  https://www.netflix.com/LanguagePreferences and select English,

➡️ The video quality is low,.

Solution)  We provide Premium Subscription which supports Ultra HD. You can go to Account and check Plan Details.

If you're seeing video that is blurry, fuzzy, or undefined, you may have a weak or unstable connection to the internet.

➡️ Customer Care person was Rude to me.

First of all, apologies. We assure you that we take such complaints very seriously. We take strict actions and will not hesitate to terminate the job of any customer care employee who breaks community rule of being respectful to everyone. Please submit complaint at this LINK

➡️ I did not find Solution on this page.

If the answer/solution to your problem is already mentioned on this page and you still submit complaint on this link, we will NOT REPLY.

So, first make sure and double check that you read this page carefully.

Only then Click Here and fill the form. Our team will contact you soon.

.

Why is no one replying on WhatsApp ?

Answer:- Guys believe us, answer to your every question and solution of your every problem is already given on this page. You just have to read this help page properly.

We cannot afford to hire many customer care agents to immediately reply you on WhatsApp. Because that will  increase the price. So we created this page so that you don't have to wait for customer care.

Please do not keep messaging on WhatsApp. Just read this page and submit complaints accordingly.

And most importantly HAVE PATIENCE.

We are a community of people like you and we are not 100% perfect. If you want 100% perfection you can buy from official site by paying  INR 800 ($16)